Type of website: Ecommerce
Effective date: December 15, 2025
Soleia Healing Co. (“Soleia,” “we,” “us,” or “our”) owns and operates
www.soleiahealing.com (the “Site”).
You can contact us at:
hello@soleiahealing.com
The purpose of this Privacy Policy is to explain, in clear and transparent terms, how we collect, use, store, and protect personal information when you interact with our Site and offerings.
This Privacy Policy applies in addition to our Terms and Conditions and is intended to support informed, responsible use of our services.
By using our Site, you acknowledge and agree to the practices described in this Privacy Policy, including the collection and use of personal information as outlined below.
You may withdraw your consent at any time by contacting us or by using available opt-out mechanisms (such as unsubscribing from emails).
We collect only the personal information necessary to operate our Site, deliver our products, and communicate with users.
We do not intentionally collect sensitive personal data, including health, medical, or therapeutic information.
When you visit or use our Site, we may automatically collect limited technical information, such as:
IP address
General location (city or country level)
Device, browser, and software information
Pages viewed and links clicked
This information helps us maintain site functionality, understand usage patterns, and improve the user experience.
We may collect the following information when you choose to provide it:
Name (if provided)
Email address
Payment information (processed securely by third-party providers)
This information is collected only when users voluntarily submit it through email subscriptions, contact forms, or digital purchases.
We use personal data only for purposes that are reasonably connected to our services, including:
Maintaining website functionality
Supporting security and performance
Understanding general usage patterns
Improving site design and content
Delivering digital products
Processing payments
Sending transactional or educational emails
Responding to inquiries
Providing optional newsletters or updates (with opt-out available)
We do not use personal data for undisclosed purposes.
Some Soleia products include prompts or guidance intended for use with third-party AI platforms (such as large language models).
Important clarifications:
We do not receive, store, or access anything you input into AI tools
AI interactions occur entirely on third-party platforms, outside our Site
We encourage users to review the privacy policies of any AI services they choose to use
Users are responsible for deciding what information feels appropriate to share
Our role is limited to providing educational and reflective materials — not monitoring or processing personal reflections.
Personal data may be accessed by members of Soleia only when reasonably necessary to operate the Site and deliver services.
We may share limited personal data with trusted third-party providers, including:
Email marketing platforms (e.g., for delivering guides and newsletters)
Payment processors
Website hosting and analytics providers
Shared data may include:
Email address
Name (if provided)
Email interaction data (such as link clicks)
Third parties are given access only to the information necessary to perform their services and are expected to handle data responsibly.
We do not sell personal data.
We may disclose personal data only in the following limited circumstances:
When required by law
To comply with legal proceedings
To protect our legal rights
In the unlikely event of a sale, transfer, or restructuring of the business
If you follow links from our Site to third-party websites, their privacy practices apply. We are not responsible for their policies.
We retain personal data only for as long as necessary to fulfill the purpose for which it was collected.
In practice:
Email subscriber data is retained until you unsubscribe or request deletion
Purchase records may be retained for accounting or legal compliance
You may request deletion of your personal data at any time, subject to legal obligations.
We take reasonable administrative, technical, and organizational measures to protect personal information, including:
Secure website connections
Reputable third-party service providers
Limited access to personal data
While no online system can be guaranteed to be completely secure, we take appropriate steps to reduce risk and protect your information.
Your personal data may be processed or stored in the United States through third-party service providers.
When data is transferred internationally, we take steps to ensure it is handled in accordance with applicable data protection laws and this Privacy Policy.
We do not knowingly collect personal data from children under 13 years of age.
If we become aware that such data has been collected, it will be deleted promptly. A parent or guardian may contact us to request removal.
You may request to:
Access your personal data
Correct or update your information
Request deletion
Ask how your data has been used or shared
To do so, contact:
Soleia Privacy Officer
hello@soleiahealing.com
Some browsers offer “Do Not Track” (DNT) signals. Our Site does not respond to DNT signals, and we cannot control how third-party services respond to them.
You may opt out of email communications at any time by clicking the “unsubscribe” link in any email.
You may also contact us to request changes or deletion of your data.
Cookies are small files stored on your device to support site functionality.
We may use:
Functional cookies
To remember preferences and improve usability
Analytical cookies
To understand how visitors use the Site and improve design
Third-party cookies
Used by trusted service providers for analytics and basic functionality
You can disable cookies in your browser, though this may affect site performance.
This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements.
The effective date will be updated accordingly. Significant changes may be communicated by email.
If you have questions, concerns, or requests related to privacy, you can contact:
Soleia Privacy Officer
hello@soleiahealing.com